FAQ all

No, this is just a bunch of answers!

Maybe, but two can have a beer together :-)

Answer!

Answer2

A VAT exemption can be applied to easyConnect and easyMobile services.

Unfortunately no, it is not possible to obtain VAT relief on a previously issued bill. VAT exemptions can only be applied to upcoming bills.

Yes, the VAT will be automatically subtracted from your monthly bill, therefore you may pay your bills in full the same way you always have.

With easyConnect there’s no minimum contract duration. Keep your service as long as you like and cancel at your convenience.

easyConnect is available Germany wide both off-base and on-base.

You’ll need a preconfigured modem supplied by TKS and a standard analog telephone. To start surfing the web and making calls, all you need to do is connect your computer and telephone - that's it! The hardware is programmed to automatically initialize your service.

If you live in low-bandwidth area, TKS will inform you in writing of all the potential options available at your address.

Yes, you need a myTKS customer account in order to activate and use the app. If you already have a verified customer account, simply log in to the app with the same username and password, and then start making phone calls!

Setting up your free myTKS customer account is easy. To get started, just click on myTKS at the top of this page and then on register. On a mobile phone, tap the menu icon (three lines) to display the myTKS section. Then simply follow the on-sceen instructions. To complete your account setup, log in to myTKS and go to the verification section.

It's free! If you're an easyConnect subscriber the myTKS app is a standard feature that's included with your residential telephone service. Please note that the app does use a small amount of GSM mobile data to transport your phone calls to and from your mobile device however it is also possible to use the app while connected to Wi-Fi.

Yes, the app creates a link to your home telephone service and utilizes the exact same dialing rates. With our easyConnect Basic calling plan this includes unlimited free calls to the USA, Canada, the UK, and Germany. If you have the easyConnect Global option you can get free calls to over 130 international destinations. For more information about these calling plans please visit the terms and rates section.

If you need any assistance with the myTKS app, please get in touch with our 24-hour customer service hotline: +49 0631 3522 499

No, the myTKS app can only be paired to one mobile device. If you would like to use the app on a different phone, please contact TKS customer service to request a device transfer.

The easyTV app is compatible with phones and tablets running Android 4.3 and up, and Apple iOS 8.2 or later.

Yes, the easyMobile app is always free to download and install, however it can only be used in combination with an active easyTV subscription.

It’s a one-time payment of €59.95 for the entire NFL regular season.

Unfortunately NFL RedZone is not available as a stand-alone service, it is only available as an optional add-on to plans that include the NFL Network.

You can get NFL RedZone with an easyTV Gold or easyTV Platinum subscription.

It’s broadcasted live every Sunday during the NFL regular season from the start of the 1PM ET games through the end of the late afternoon games.

The easyTV PC app is compatible with computers running Windows 7 and higher, and Mac OS 10.8 and higher. Unfortunately Linux is not supported at this time.

A standard easyTV subscription includes only one mobile video stream. If you would like to watch on multiple devices at the same time, you can add the Family Option to any service package which provides two additional simultaneous video streams.

At participating Exchange locations – United Kingdom: RAF Lakenheath Main Exchange, RAF Mildenhall Main Exchange • Belgium: Chievres Exchange • Netherlands: Schinnen Troop Store • Italy: Aviano Main Exchange, Livorno-Camp Darby Exchange, Vicenza Main Exchange • Turkey: Incirlik Main Exchange. Soon you’ll also be able to buy a set-top box online at the Exchange website.

Yes! The easyTV app for Android and Apple devices and also for Mac and Windows PCs is included with your set-top box subscription.

Yes, you can watch both simultaneously. However with a standard subscription you only get one mobile video stream. If you would like to watch on more than one mobile device at the same time, you'll need the Family Option which will provide two more mobile video streams.

Unfortunately no, BOSS Entertainment is only available for single service members living in barracks, dorms, or other SSQs.

You can sign up right here at this web page. We’ll turn you on and have your services up and running in just minutes!

With a credit card, either Master Card or Visa is accepted. While activating your service, you’ll also set up a reoccurring monthly payment so that your monthly bill will automatically be charged to your credit card. That means there’s no admin, writing checks, or standing in line to make a payment.

No, because WiFi-enabled cable modems are pre-installed in all SSQs so there’s nothing extra that you need to buy. All you need to do is connect your own gear – we’ll take care of the rest!

Yes you can get easyTV GO instead, which is our app-based entertainment service for Amazon Fire TV and mobile devices.

No, you do not need an Amazon Prime membership to watch easyTV.

The easyTV app is always free to download, however it can only be activated in combination with an easyTV monthly subscription.

Yes, the easyTV DVR is included with the Amazon app and is integrated across all other easyTV mobile platforms, allowing you set up and access recordings on any device. You can start watching a recording on the Amazon app for example, and then pick up where you left off on your tablet or mobile phone.

Yes, you can add the Family Option to your subscription afterwards at any time.

As an existing easyTV customer, please get in touch with TKS customer service in order to modify or update your subscription, we would be happy to add the Family Option to your service at any time. TKS service hotline: +49 631 3522 499 | service@tkscable.com

You may place a request to terminate the Family Option at any time, the cancellation will go into effect at the end of a calendar month. To process your request please contact the TKS service line: +49 631 3522 499 | service@tkscable.com

Yes, the app is free to download and install which means you can have the app installed on two different Fire TV devices. One for the television set in the living room and one in the bedroom for example. However please note that USAbroadTV includes only one Amazon stream and one mobile stream which means that you cannot watch both Amazon devices at the same time.

Yes, the app is free to download and install which means you can have the app installed on two different Fire TV devices. One for the television set in the living room and one in the bedroom for example. However please note that easyTV GO includes only one Amazon stream and one mobile stream which means that you cannot watch both Amazon devices at the same time.

easyTV is already tax free. It's a military-only service which means that no tax is ever charged on this product.

You can pay all of your bills online here at the TKS website using your myTKS customer account.

Online payments can be made using the myTKS section here at the TKS website. Click on "myTKS" in the main menu and log in to your account. Above are TKS Customer Guides that provide detailed instructions on how to get started with online payments.

If you can't call us, no worries, we'll call you instead. Reach out us using the website live chat, or send us an email with your contact information. Live chat is available Monday through Friday, 10:00-18:00 CET, or email to: service@tkscable.com

It's available on-base in Germany, in military quarters for single service members such as barracks, dorms, and SSQs.

With the standard calling plan included with easyConnect, calls to the USA, Canada, UK, and also Germany are free of charge. With the easyConnect Global option, you can get free calls to over 130 countries. Please refer to the easyConnect page or the terms & rates section for additional information.

All incoming calls to a German landline are free of charge. Incoming calls to a German mobile phone are free of charge when the call is received in your "home network".

From Germany you simply use the standard international format: 00 / 1 / area code and number (without the initial 1). For example, to call 1-800-555-1212 from Germany you would dial: 00 1 800 555 1212. Important: Please note that calling 1-800 numbers from Germany is not toll free but will be charged as a service call.

Regrettably no, TKS shops will not be able to handle bill payments at this time. For all routine monthly payments please log in to the myTKS customer portal to make your payments online.

Yes. You can always upgrade your TKS service, request a modification, or book a new service option right over the phone.

You can sign up for all TKS services, telephone, internet and mobile services over the phone.

In order to get your services activated we need your permanent physical address. We also need a debit- or credit card.

The activation time for on-base residence is on the same day, for off-base residance it can take between 2 and 6 weeks. We recomment to sign up for your internet and telephone service as soon as you know your permanent physical address.

All TKS services are available on- and off- base. Depending on the technical feasibility the internet speed can vary.

Yes you can. If you need a SIM card or also want to purchase a new mobile device we will make arrangements for pick up at your nearest TKS store, located in an Exchange near you.

All TKS service plans run on a month to month basis.

Yes, just be sure to use the international dialing format. From the U.S. you would dial: 011 49 631 3522 499 – standard international dialing rates apply. If you’d like, let us call you instead; that way there’s no worry about long-distance charges.

No, NFL RedZone is not included as part of the easyTV 30-day free trial. The NFL RedZone season ticket is a premium add-on that must be purchased separately and is generally non-refundable once the season is underway.

USAbroadTV service is not available within the USA, channels and programing content can only be viewed when abroad.

No, USABroadTV runs on an easy month-to-month basis and can be cancelled at any time effective to the end of a calendar month.

Monthly credit card payments are accepted.

Open the QR code attached in the email on one device – for example your computer – and then scan it with your phone's camera or QR code reader.

Enabling push notifications will vary based on your device's operating system, for example Apple iOS or Android. Most commonly, push notifications for individual apps can be enabled in the general settings section of your phone. Go to "notifications" where you can typically enable notifications for each individual app.

1) Open the myTKS app 2) Tap on the navigation menu (upper left hand side) 3) Go to "Account Management" 4) Open "Settings" 5) Enable "Receive Push Messages"

Yes, you can change your authentication method but only once you have already set up an initial 2-factor method. Please note that when you have set up your authentication method, you must complete the authentication at least once with your next login in order to be able to change or modify it. It is important when using a third party authentication app to follow all of the steps in the process as stated in the service email you will receive.

If you've lost your authorizing device, or if it is damaged and will not turn on, please call TKS customer service for immediate assistance: +49 631 3522 499

Yes we can. Reach out with our signup line over the phone or WhatsApp for a personalized consultation. We’ll assist you in first selecting the right service plan and then we’ll activate your phone – wherever you are.

Yes. You can upgrade your easyMobile service plan at any time free of charge, the upgrade typically goes into effect immediately. Please note that there is a fee associated with downgrades so it’s always a good idea to consult with a representative to find the best upgrade path for your particular needs.

There is no minimum contract duration or automatic renewal with our wireless service plans. Like all TKS services, easyMobile runs an easy month-to-month basis and can be cancelled at any time.

Yes, each easyMobile smartwatch plan comes with its own telephone number. If you have multiple devices for example, each one of your wearables will have a different telephone number.

• Is the phone connected to the Modem in Port TEL 1? (only TEL 1 is working, TEL 2 is not) • Is the base station of your phone hooked up to the power? • Is the phone handset charged? • Is the phone handset connected to the base station? (if not, the display from the handset will say something like “searching, not connected, connecting” • Still not able to call out or receive calls? Please contact technical support

Activation normally takes about 15 minutes. If you've selected the easyConnect monthly plan, your home telephone line will be ready to go at the same time.

Yes. You may connect as many devices as you like to your modem and to your home Wi-Fi network, and may use them all at the same time.

You get unlimited monthly data, however please note that a fair-use policy does apply.

Refunds are not possible with our prepaid internet plans. With our month-to-month service, you may cancel at any time and will only pay a prorated amount based on the date of your cancellation.

Our STARZ channel package is not available on its own. It’s an add-on that you can get in combination with easyTV Smart. It can also be combined with the easyTV UP channel upgrade.

Yes. As with all easyTV channels, you can go back up to 7 days in the program lineup and watch whatever you’d like on demand, including STARZ movies and series.

Yes, easyTV has an integrated cloud DVR which can record whatever program you’d like so that you can watch stuff at your convenience. Plus, you can set up either a single recording event or you can tell the DVR to automatically record all of the episodes in an entire season.

As of November 11, 2024, our legacy set-top boxes will no longer be supported. These devices which were originally manufactured by TechniSat, used a proprietary operating system that is no longer under development. They will be replaced by set-top boxes that utilize Android OS which is a fully-supported modern operating system that offers a wide range of features, additional flexibility, and enhanced viewing options. If you have an older easyTV set-top box, please visit your local TKS shop for information about an upgrade.

Yes, you can watch easyTV in a browser window on your personal computer – no apps or downloads are required. Just go to the easyTV streaming link in your web browser, log in, and start watching. Both Google Chrome and Microsoft Edge are fully supported. PC streaming link: https://watcheasytv.tks-net.com

easyMobile Giga Connect is currently not available at on-base locations. TKS however does offer many money-saving residential solutions exclusively for on-base residents, please go to the easyConnect page for more details.

Yes, you can use easyMobile Giga Connect anywhere in Germany that has mobile coverage and a power outlet. Just take the modem to your new home, turn it on, and you’re ready to go online.

Yes, you need to have a separate easyMobile voice line in order to make phone calls and to activate your easyMobile Giga Connect internet service.

Yes, your reward payments for that service will also end. However if you are earning rewards with other services or with other friends, those reward payments will continue without interruption.

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Yes, you need to be present at the TKS shop.

Yes, you need to be present at the TKS shop in order to earn the customer referral and the corresponding monthly reward.

There are no limits, bring as many friends as you can!