Data protection & TV
You would like to experience great TV and would like to know how we use your personal data to this end? Here is a detailed explanation.
easyTV general
You are a TV customer or are keen to become a customer? In relation to all TV products, we will primarily use your customer data in order to fulfil the contract entered into with you. This includes sending you letters and activating the right products for you. Personal data such as name, address and chosen products are known as your inventory data. In order to troubleshoot any disruptions to your reception we also store technical data regarding signal quality, errors and diagnoses regarding your connection. This is your personal usage data.
easyTV flex features
You would like to use easyTV flexibly? If so, we will use your personal data such as settings, device information, planned and stored recordings in order to deliver your content to you. If you use the features, you consent to this use of data. You may deactivate this data use at any time by clicking here. If you do this, however, you will no longer be able to use the easyTV flex features.
easyTV mobile
You would like to use easyTV on a PC, smartphone and tablet using the easyTV App? If so, we will use your personal data for the login, settings, device information, such as the MAC address, in order to allow you to use easyTV mobile. If you use the app you consent to this use of data. You may deactivate this data use at any time by clicking here. If you do this, however, you will no longer be able to use the easyTV App.
easyTV family plan
You would like to use easyTV at the same time as several other family members? If so, we will use your personal data such as device data and MAC addresses in order to deliver the streams to the various devices in accordance with the contract. If you order the family plan, you consent to this use of data. You may deactivate this data use at any time by clicking here. If you do this, however, you will no longer be able to use the easyTV family plan.
Your contact details for advertising purposes
You are our customer and have already acquired one of our products? If you have given us your consent, we will use your telephone number and your postal and email address to send you information via SMS, MMS, post and email for purposes of advice, advertising our own similar offers and market research. You may object to the use of your telephone number and addresses for this purpose at any time. It’s your choice how to do this: either write us a letter or use your data protection service online. You may access all contact details and other information regarding your data protection rights under “privacy dialog”.
Questions concerning our use of data?
You still have questions concerning our use of data? Then contact us!
Additional important topics concerning data privacy
- Deleting & blocking
We do not delete your inventory data immediately following the end of the contract. The law requires that we retain this data, e.g. for any company audits. It may be archived for up to 10 years. After that we will permanently delete your data. In the meanwhile, we will block it. This means that only a very limited number of staff are able to access the data if required. The period of blocking starts at the end of the year following that in which the contract ends.
There is no period of blocking for your usage data. We will delete it immediately upon expiry of the storage period. We will delete or anonymise user data no later than after 6 months.
- Change of purpose & big data
We primarily use your personal data for the service you are expecting to receive. If the legislator allows us to do so, we will also use your personal data for new purposes. Please refer to the contract and this data protection information for all the purposes of use that have been defined to date.
We use your personal data as the basis for big data analyses. The analyses help us to improve our products for you and to make informed decisions. Before using your personal data to this end, we will anonymise or pseudonymise it. This means that you will no longer be personally identifiable from this data. Or you will only be identifiable using specially protected additional information. In order to do this we will replace, for example, your name with another, randomly chosen value.
- Disclosure of your data
You and the legislator decide how we handle your data. You have not granted us specific consent? In this case we will only pass on your personal data if we are permitted or obliged to do so under German or European law. We work particularly closely with some partners, for instance in customer services or with data centres. In order for these partners to be permitted to process your personal data on our behalf, we lay down detailed contractual requirements.
In some situations we are obliged to disclose your personal contract or user data to German public authorities. We will only do this, however, if we are legally obliged to do so. This may be the case following a judicial order in criminal proceedings.
- Transfer of data abroad
We will only store your personal data in Germany. We work with partners outside of the EU only in accordance with the rules laid down by the European Commission. In order for these partners to be permitted to process your personal data on our behalf, we lay down detailed contractual requirements. In relation to your data, this concerns the collaboration with debt-collection companies in the US. We only disclose data that may be required for our outstanding claims to be met. This includes name and address details as well as outstanding balances on TKS invoices.